SLA & service reliability
Ankr operates a globally distributed, multi-region RPC infrastructure. The standard contractual SLA is 99.9% monthly uptime with a 10% service credit; 99.99% is available as negotiated upside for qualifying Enterprise deployments. What is contractually committed depends on your service plan.
Commitments per plan
| Plan | Commitment |
|---|---|
| Public | Best-effort. Free public endpoints carry no contractual SLA and are subject to Public rate limits. |
| Premium (PAYG) | Runs on the same multi-region infrastructure with private endpoints and priority routing. No individual SLA contract is attached to self-serve accounts. |
| Enterprise | Standard contractual uptime SLA of 99.9%, with a 10% service credit for missed availability, defined in your agreement. 99.99% is available as negotiated upside for qualifying deployments. Includes 24/7 support. |
How uptime is measured
- Availability is measured per chain, per endpoint, over a calendar month.
- Scheduled maintenance is excluded — maintenance windows are announced in advance through the status page.
- Force-majeure events are handled per the terms of your agreement.
Service credits (Enterprise)
Enterprise agreements define service credits — a percentage of the monthly fee credited to a future invoice — when measured uptime falls below the committed level in a given month. To claim a credit, contact your account manager or support with the incident dates and any corroborating logs.
Live service health
- RPC health dashboard — live per-chain health of the public RPC surface, plus incidents and maintenance status.
Related
- Service plans — what each plan includes.
- Charging policy — billing, balance, and what happens when credits run out.
- Trust & compliance — certifications and security posture.